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©2018 by Xiomana - Home Furniture Logistic.                                                              Cancelation Policy     Privacy Policy    Terms & Conditions

 

Cancellation Policy

 

This document governs your business relationship with Yakera Services and Solution and its affiliated companies (DBA Xiomana Home Furniture Logistic). We continually strive to simplify our business transactions which will result in periodic changes to this document. Please review our terms and conditions periodically to ensure that you are abreast of any changes that have been made.

 

ORDERS-PRICING

Order minimums and volume discounts are established independently for Xiomana Home Furniture Logistic and customers will have separate accounts for each company or one directly Handle by Xiomana Home Furniture Logistic. Please consult with your sales representative for program-specific pricing information. Customers are required to provide a business license and/or resale certificate as required by the state/country in which the business is operated. Any tax imposed by federal or state governmental authority on any sale of goods to you by Xiomana Home Furniture Logistic shall be borne and paid by the customer.

 

Orders will be processed immediately upon receipt. If an order is unable to be completed within thirty (30) days due to missing or incomplete information or credit failure, the order will be canceled. All requests to change or cancel orders must be submitted in writing and may only be accepted before the order is “pending shipment”. Once an order has reached this status no changes are possible

 

Prices are subject to change without prior notification. No pricing changes may be made to an order once it has been confirmed and credit has been approved. Orders on credit hold must be credit approved within 2 weeks of a price change. In the event a product is listed at an incorrect price due to a typographic, photographic or technical error, Xiomana Home Furniture Logistic will honor up to 20% off the correct pricing.

 

This acknowledgment of our terms and conditions constitutes the acceptance of Xiomana Home Furniture Logistic’s warranties and is a contract between your business and Xiomana Home Furniture Logistic. No variation or changes in the conditions stated herein are applicable unless acknowledged in writing by an authorized representative of Xiomana Home Furniture Logistic.

Xiomana Home Furniture Logistic reserves the right to change or modify any of the terms contained in this document at any time. Any such modifications will immediately become effective upon posting of any changes. Acceptance of delivery of goods shall be deemed conclusive evidence of the customer’s acceptance of these terms and conditions. Xiomana Home Furniture Logistic reserves the right to refuse to do business with any customer at any time if the terms and conditions outlined are not adhered to or when it is deemed to be in the best interest of Xiomana Home Furniture Logistic in its sole discretion.

 

RETURNS AND CANCEL ITEMS

  • All item return or cancel will be charged with a 35% re-stocking fee.

  • Refund will be granted after receiving returned items are pass inspection.

  • All Items Cancel after 7 days will apply this cancelation policy.

 

CUSTOM-MADE ITEMS

Custom Cushions, Contract Slings and Cabanas, Custom Tailored and Custom Wood pieces

  • All custom item sales are final once the order has been confirmed.

 

  • A 50% deposit is required for orders over $1000 and 100% payment is required for orders under $1000.

  • For wholesale customers paying by check, orders shall be paid in full before production begins.

  • Xiomana Home Furniture Logistic contract customers’ payments should be arranged prior to production unless credit terms have already been established.

  • Upon the completion of any Upholstered or Custom-Tailored order, you will be notified of any balance due and will have 48 business hours to provide final payment. If payment is not received within 48 business hours your order and any payments/deposits will be forfeited.

  • Upholstered and Tailored orders will ship directly from North Carolina, Alabama, Houston or directly from the company warehouse location when ready and cannot be consolidated with other orders.

  • Upholstered and Customer Tailored orders with stocked fabric and Customer Owned Material (COM) fabric will not start production until all COM is received.

  • Upholstered and Custom-Tailored orders cannot be split shipped.

  • Upholstered and Custom-Tailored orders with Gold Standard Fabrics will

require an additional 2 weeks’ production time

  • COM orders will start production once all fabrics and the COM form have been received and processed. See or COM order form for requirements.

  • Please request and confirm fabric availability at time of order. Fabrics or Sample Finish not in-stock may require up to 6 or more weeks for availability.

FREIGHT

Any time or date stated herein or otherwise identified by Xiomana Home Furniture Logistic or any of its agents or employees for shipment or delivery is given and intended as an estimate only. Xiomana Home Furniture Logistic does not guarantee any shipment or delivery date. Accordingly, Xiomana Home Furniture Logistic shall not be liable for any costs, fees or damages of any nature arising directly or indirectly or otherwise related to a delay in shipment or delivery.

 

Freight – Freight charges appear separately on your invoice. All new accounts/orders default to Xiomana Home Furniture Logistics’ preferred carriers. To change these defaults, you must contact your sales or customer service representative.

  • Fragile items, such as teak and super stone, require shipping with specialized furniture carriers. This specialized method may add several days to delivery times. Although not recommended, Xiomana Home Furniture Logistic will ship this product via a non-specialized carrier with the completion of a damage waiver.

  • Residential Address Deliveries – Residential delivery must be specified at the time of order entry. Additional fees apply and will be added to the order. If not specified at order entry any additional carrier rerouting costs incurred will be charged to the customer. Items that are shipping alone and meet the weight and dimension requirements may be pre-approved to ship to a residential location. If a customer UPS account number is not provided at order entry, we will use the Xiomana Home Furniture Logistic UPS account and the appropriate freight charges will be added to the order.

  • Customer Pickups – Customers will be notified by Xiomana Home Furniture Logistic when an order is ready for pick up. Dock appointments should be made at least 48 hours in advance of your desired pickup date. All available items should be picked up at the time of appointment, only apply to approved pick-up. Any orders which are not picked up on the scheduled date will have the product returned to inventory and will incur a 35% restocking fee. Customer should contact the traffic office within 10 business days of pick up notification or the shipping will be automatically charged to ship the best way to the billing/sold to address on file and freight charges will be added to your invoice. If there is no shipping address on the order all product will be unallocated from the order and returned to inventory. All product should be verified and inspected at the time of pickup. You are solely responsible for all damages or defects discovered after leaving any facility. Valid photo ID is required for all customer pick up orders.

  • Partial shipment: Any items not in stock will be back-ordered. The available product will ship at our

discretion unless “ship complete” has been specified at order entry.

 

PAYMENT TERMS

Prepaid (Check, Credit Card, Debit Card or Wire Transfer)

  • For custom made orders deposits are required and orders are to be paid in full prior to shipping.

  • For customers paying by check, orders shall be paid in full before production will begin.

  • Contract orders shall be paid in full prior to shipping unless other arrangements have been made at the time of order entry.

  • If paying by credit card, you may provide a credit card for each order at the time of ordering or may submit a credit card to be kept on file for payment on all orders. Credit cards will be kept on file until the date of expiration on the card.

  • Any orders for which payment has not been received within 30 days will be canceled.

  • Payments which require incremental processing will be subject to the following fees:

$25 – two consecutive failed attempts to process a credit card payment

$25 – payment type change after payment has been processed

$50 – check payments returned to us by your financial institution

 

Credit Terms

  • Wholesale customers who qualify with approved factor – Net 30 days.

  • Contract customers who qualify for in house credit – Net 30 days.

  • Container order terms are 50% deposit and Net 30 days on balance.

  • Payment arrangements for contract orders should be made prior to shipping.

  • Unpaid account balances may lead to your account being placed on hold and/or sent to collections by Xiomana Home Furniture Logistic. A service charge of 1-1/2% of the total unpaid balance will be added for each 30-day period that an account is in default. All such costs associated with the collection of the unpaid balance then due, including attorney’s fees, shall be borne and paid by the customer.

  • Xiomana Home Furniture Logistic reserves the right in addition to all other remedies, either to terminate your agreement or suspend shipment or delivery of all orders.

 

 

FREIGHT DAMAGES, OVERAGES OR SHORTAGES

  • Please inspect your shipments for accuracy and/or damages at the time of delivery. Visible carton damage, shortages and/or overages should be noted on the delivery receipt. Customers whose orders ship via prepaid freight should notify 5 business days of delivery by contacting the Coordinator at info@xiomana.com . The department will coordinate with the freight carrier and the All custom item sales are final once the order has been confirmed RMA (Return Merchandise Authorization) department on behalf of the customer and ensure that any necessary credits and replacement orders are processed.

  • For orders shipped via 3rd Party, customer routed, freight collect, or other customer specified shipping methods, the shipping contract is between the customer and the shipper, therefore it is the customer’s responsibility to file damage, overage or shortage claims with the freight company. A replacement order will need to be placed with a Xiomana Home Furniture Logistic customer service or sales representative and the customer is responsible for paying for this replacement order and any freight charges associated with the order. Xiomana Home Furniture Logistic will aid the customer in expediting the replacement order when possible.

 

 

  • All goods, including those produced to meet an exact specification, shall be subject to industry-standard tolerances and variations. No allowances will be given on merchandise that shows evidence of consumer abuse.

  • For products Xiomana Home Furniture Logistic finds to be defective, Xiomana Home Furniture Logistic will supply repair parts, replace, or provide an allowance for local repair at its discretion for a period as outlined in any warranty.

  • Returns of merchandise for any reason shall be pre-approved through the issuance of an RMA number. RMA submissions are processed within 3 business days of receipt. Upon approval, the customer will be instructed to return, donate or destroy the merchandise.

  • Returns for reasons other than freight damage (prepaid freight orders), product defect or error by an agent or representative of Xiomana Home Furniture Logistic are subject to a 35% restocking fee and the customer will also be responsible for any freight fees incurred. Xiomana Home Furniture Logistic is not responsible for any shipping fees associated with the delivery of the original order or shipping fees, receiving fees, white-glove fees, repackaging fees, etc., on any returns or replacements due to any issue other than concealed damage, product defect or error by an agent or representative of Xiomana Home Furniture Logistic.

  • If an RMA is processed for return of an item, a replacement will be shipped out and an invoice for this item will be created. Xiomana Home Furniture Logistic will issue a call tag for the return of the merchandise. Once it receives notification that the merchandise has been returned to Xiomana Home Furniture Logistic, a credit memo will be applied to your account for this invoice. It is important that each item returned be clearly marked with the RMA number to facilitate the prompt and accurate processing of your return. Please return products at your earliest opportunity. Customers will be responsible for payment of this invoice if the return merchandise is not received within 30 days of the delivery of the replacement items.

  • If an RMA was issued for credit or if item/s was requested to be destroyed, this credit memo will be applied on your account immediately.

  • If your original invoices for the product ordered are factored at one of our approved factors, the cost of returned merchandise should not be deducted from your payment to the factor. Doing so may jeopardize your account. The customer is responsible for forwarding any replacement invoices or credit memo to the factor.

  • If the product is no longer available for purchase due to the product being dropped from its line, Xiomana Home Furniture Logistic reserves the right to issue a credit to your account to be used towards future purchases or replace the dropped product with an available product of similar design. All purchases of discontinued or not first quality merchandise purchased at a Xiomana Home Furniture Logistic outlet and/or retail location are sold “as is” and are not covered by warranty.

  • EXCEPT AS OTHERWISE EXPRESSLY SPECIFIED HEREIN ANY AND ALL WARRANTIES IMPLIED BY STATUTE, COMMON LAW OR OTHERWISE, INCLUDING THE WARRANTIES OF MERCHANT LIABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXCLUDED. No condition, description representation or warranty made by or on behalf of Xiomana Home Furniture Logistic, or by any of its agents or employees, not stated herein shall be binding upon Xiomana Home Furniture Logistic or form part of this contract. In no event shall Xiomana Home Furniture Logistic be liable for any incidental or consequential damages of any nature whatsoever resulting in any way from Xiomana Home Furniture Logistic’s performance or non-performance of this agreement.

Contact Information:

If you have any questions about this Privacy Policy, please contact us at.

info@xiomana.com

954-625-4492

Last Review: 05/27/2019